Tuesday, July 21, 2009

Thanks Bundaberg

Good Morning Angela,

Thank you for contacting Bundaberg Brewed Drinks regarding the problem you experienced with one of our products. Bundaberg Brewed Drinks takes pride in producing quality beverages for the pleasure and enjoyment of all consumers, and is concerned to hear that when you picked up your 4 pack of Bundaberg Apple Ale “the cardboard tore from the central finger-hole to its edge” causing the bottles to fall out and break.

Please accept our apologies for any inconvenience this issue has caused. We are pleased that no serious injury was sustained either by you, or any of your family. Every precaution is taken from the receipt of raw materials to the distribution of our products to ensure that the highest standard of quality is maintained. We regret that in this instance the product was unsatisfactory and did not meet your expectations.

I understand that you may have thrown the bottles away, if you do still have the bottles could I trouble you to supply the Best Before date and time from the side of one of the bottles? They are printed in white ink just above the label on the shoulder of the bottle. This would assist us greatly in that we would be able to investigate this matter further.

Could you please contact us with your address details, either by email or using the toll free number, so we can arrange for you to be reimbursed for your defective product? Our toll free number is 0800 224 224 22.

Bundaberg Brewed Drinks welcomes all feedback from our consumers as it allows us to maintain the premium quality expected from Bundaberg products. We again thank you for bringing this issue to our attention, please be assured of our best endeavours at all times.

Yours faithfully


Carolyn [Lastname]

QA Customer Service Officer
Quality Assurance Department


Dear Carolyn,

Thanks. Because let's be honest, I wrote because I had an annoying thing happen, and I wanted to vent. So thank you.

My address is:
## Suchandsuch St


P.S. Oh, and I’m sorry, the bottles are wrapped in newspaper in tiny pieces. They landed on concrete. Game over.

That's right. The "next day me" - who is calmer, and over my series of unfortunate events, confessed my previous day's state...but went on to indicate I was more than happy to receive the free stuff anyway.
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